| Var | Description |
|---|---|
| %reference% | RO/RP reference ex: RO-123456-01 |
| %customername% | RO/RP customer name |
| %rmaref% | RMA Reference |
| %serial% | RO/RP Item Serial Number |
| %rmaname% | RMA Name |
| %rmamail% | RMA Email |
| %rmatel% | RMA Phone Number |
| %rmaweb% | RMA Website |
| %trackt01% | Track & Trace T01 |
| %trackt02% | Track & Trace T02 |